BCOM has partnered with Sharecare to securely process requests for medical records.
Select the option below that best describes who is requesting the records.
Patients and Legal Guardians
Use the Patient Online Access Form if:
- You are requesting your own medical records.
- You are a parent or legal guardian requesting records for a patient and can provide the required legal documentation.
You will need a valid email address and a government-issued photo ID to complete your request.
Request My Medical Records
Only the patient, parent or legal guardian, or the patient’s legally authorized healthcare representative may authorize the release of medical records.
If you are requesting records on behalf of a patient, you may be required to provide documentation such as an Advance Directive, Durable Power of Attorney for Healthcare, guardianship paperwork, or conservatorship documentation.
Healthcare Providers and Third-Party Requesters
Use the Requester Submission Portal if you are:
- A healthcare provider
- An attorney or law firm
- An insurance company
- A government agency
- Another organization requesting a patient’s records
- Requesting records for someone other than yourself and you are not the patient’s legal guardian
Please upload your request along with a valid authorization signed by the patient or the patient’s legally authorized representative.
Submit a Third-Party Records Request
Processing Time
Electronic medical record requests are generally processed within 3 to 5 business days after Sharecare receives the completed request.
Incomplete requests or requests requiring additional documentation may take longer to process.
Fees
There may be a fee associated with your medical records request. If a fee applies, payment must be received before the records can be released.
Pay for a Medical Records Request
Check the Status of Your Request
You can check the status of an existing request through Sharecare’s Record Status Portal.
Check My Request Status
Need Assistance?
For questions about a request or assistance completing the online process, contact Sharecare Customer Care:
